Partners in Grime uses technology to ensure you only pay for services rendered - such as in-car GPS tracking (unlike other cleaning companies you will not be charged for travel), and in-house management software to roster cleaning services in rental and holiday-homes linked into the booking platforms such as AirBnB.

Our crew are the backbone of our business and much emphasis is placed on:

Creating a safe working environment for staff and clients through the use of chemical-free ENJO microfibre cloths to remove dirt and bacteria (these are even used on the Earnslaw steam ship) and Nanoboard technology to protect surfaces - previously, brass on The Earnslaw Steam Ship was polished with a traditional, toxic brass chemical. It’s now treated with Nanobond leaving the surface protected for about two years. Instead of being polished daily it’s wiped with a damp microfibre and fingermarks come off. It is cleaner, but also healthier and more safe for the environment, the cleaning crew and the customers.

Selecting the right crew – Partners in Grime calls itself the United Nations of cleaners, staffing it’s team with extraordinary people from all around the globe and all walks of life. Over the years staff have included history teachers, psychologists, architects, political scientists, furniture designers, photographers, personal trainers and many more. They’re intelligent individuals who come to travel and experience NZ – unable to work in their field because they may not speak English well or their degrees may not be recognised. Cleaners are hired for aptitude and presentation. Service is discreet, personalised and meets the highest standards in work completed and presentation of staff.

A substantial checklist system is discussed with potential new clients to balance time taken on cleans versus client expectations and location.  

Partners in Grime partner with quality customers as part of their focus on retaining a ‘great reputation’ around Queenstown and be known for quality and integrity. As they say the 'proof is in the pudding" with most clients on established long-term contracts, and most business coming via ‘word-of-mouth’ referrals and repeat business.

Once a customer the crew will do everything within their professional capacity to ensure their clients needs and expectations are exceeded. An in-house app is used to remind staff how every individual property should be presented and personal files are kept of the likes and dislikes of all customers. In association with Deloittes, four different cost-structure models and a calculator for holiday homes owners to work out return on investment has been developed to ensure that rental home clients are maximising their potential earnings.